What is pallet pooling?

PECO Pallet maintains a large nationwide "pool" of high-quality wood pallets. PECO rents pallets to manufacturers, who ship their product to distributors and retailers throughout PECO's extensive service network. Empty pallets are picked up and returned to an authorized depot, where they are inspected, cleaned, and repaired before being reissued. This pallet pooling system is efficient, cost-effective, and environmentally sustainable.

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Strong Relationships

Over the last decade, PECO Pallet's customer and distributor base has grown to include many of the nation's leading grocery and consumer product manufacturers, as well as more than 95% of top U.S. retailers. Several well-known companies have established PECO as their preferred supplier of pooled pallets in North America, a testament to PECO's superior service and pallet quality.

Partners with PECO

All of our customers, big and small, know they can count on PECO to work with them as partners in managing more than just their pallet flows. Our team members have years of logistics experience and consult with both manufacturers and distributors to maintain long-term partnerships. Working together, we can find innovative ways to cut costs, reduce product losses, streamline materials handling, and improve safety and efficiency throughout the supply chain.

Responsiveness

PECO's Operations Team takes pride in consistently delivering quality pallets on time. We continually measure our performance and maintain a service level rating above 99.5%. Problems rarely occur, but when they do, we act quickly to resolve any issues within 24 hours. Working with the customer, we first identify the root cause of the problem and then take steps to ensure it doesn't happen again.

Committed Service Team

The real key to PECO Pallet's customer service excellence is our Service Team. PECO's knowledgeable, experienced service representatives are regionally based throughout the U.S. They are dedicated to working directly with our customers in plants and warehouses on a day-to-day basis to ensure accurate reporting of pallet flows throughout our service network. PECO service team representatives make frequent on-site visits to conduct audits, observe warehouse activity, train employees, and make recommendations. They also provide support for PECO's powerful online tool, Red<>Link®. PECO service managers always respond promptly to any concerns or questions, and they work closely with both renters and distributors to resolve any problems or reporting discrepancies.

PECO's responsiveness and genuine commitment to customer service excellence are simply unmatched in the industry. View our service network.